Terms and Conditions
Welcome to Wilechile Baby Boutique. We want your experience shopping with us to be easy and enjoyable. Please feel free to contact us at firstname.lastname@example.org with any query big or small - we are more than happy to help.
Wilechile is deeply committed to ensuring the security of our customer’s information, your personal details are collected for the purpose of processing and delivering orders efficiently and securely. Please be assured that we will not disclose, sell or trade any customer details provided to us with third parties.
As a Wilechile customer, we will automatically add you to our sales and promotions mailing list, with the option to unsubscribe included on every email you receive.
We accept all major credit cards, including Amex, PayPal and direct deposit. For bank deposits a confirmation email with payment details will be sent. Once payment has been approved, your order will be dispatched as soon as possible.
Please contact us within 2 days of receiving your parcel. Returns must be received by us within 10 days of the original shipping date. Items must reach us in perfect, unwashed, re saleable condition with all original packaging to receive a refund, exchange or credit.
Swimwear and sale items are final and cannot be returned, exchanged or credited.
Wilechile will not cover the cost of return shipping and we recommend that you use a tracked postage.
We pride ourselves on the quality of our products we offer and do a thorough check on all items for faults and damages before being sent. In the unlikely event that you receive an item that is damaged or faulty please advise us immediately so we can organise a replacement or a refund.
Within New Zealand
Free tracked shipping within NZ
NZ Post - Tracked - 1-3 working days : Free
For international orders we offer free untracked shipping on orders over $150.00 NZD
NZ Post - Untracked - 5-10 working days : $15.00 NZD
NZ Post - Tracked - 3-6 working days : $35.00 NZD
Any additional duties and taxes are the responsibility of the customer. Shipments held at customs are beyond our control and are also the customers responsibility.
We aim to get your goodies out the door within 24 hours of receiving your order. You will receive email confirmation with a tracking number ( if in NZ or international tracked ) once your order has been dispatched.
Please understand if non tracked shipping is selected we do not have the ability to monitor or locate the whereabouts of your order, nor will Wilechile take any responsibility for items not arriving/getting lost during post.
Wilechile reserves the right to change any details on the website at any stage, including prices without prior notice.
Brooke and Elise Ratima - Trading as Wilechile Baby Boutique